Follow these steps to pin your priority chats to the top of your list: 

• On the left-hand side of your Teams window, place your cursor over the chat you would like to pin 
• Right-click once on the chat and click on Pin 
• Your priority chat will be pinned to the top of your recent chat list 

Follow these steps to mute notifications from your chosen chat: 

• On the left-hand side of your Teams window, place your cursor over the chat you would like to mute 
• Right-click once on the chat and click on Mute 
• Incoming notifications will be muted for this specific chat 

Watch the video below or follow these instructions for saving messages to access them later: 

• Open the chat you would like to save a message(s) from 
• Right-click once on the message and click on Save this message 
• Place your cursor your Teams icon and click on it 
• Select the Saved option on the menu 

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