As Elizabeth Kensler prepares to leave Aberystwyth University’s Library Services, we want to take a moment to celebrate her contribution and the lasting impact she leaves behind. 

Elizabeth has a remarkable ability to connect with people, colleagues, library users, and visitors alike, and to create an environment that feels genuinely welcoming and supportive. Exactly what a library should be. Through both her work and her presence, she has helped shape a service centred on people, not just processes (though anyone who’s worked with her will know she has a special appreciation for those too!). 

Since 2008, Elizabeth and Nia Ellis have worked together as job share partners, starting out as Customer Service Managers.

When we started our first task was to combine the Library Enquiry Desk with the IT Support Desk on Level D of the Hugh Owen Library. This necessitated bringing two very different teams together and also redesigning the desk and D floor of the library.

The work of redesigning Level D was completed in Summer 2011.

Again in 2017 Elizabeth led the refurbishment of Thomas Parry Library, performing miracles to ensure that the library was ready for the start of the 2017 academic year. She worked tirelessly, inspiring those around her to go the extra mile to complete the work.

A big difference in those early years was working across Information Services and with colleagues from across the University to improve the Freshers’ Week experience for students. Through more effective collaboration, the long queues that had previously been considered completely normal were significantly reduced. She chaired the Induction Group for many years, coordinating its work and seeking opportunities to improve our practices and processes. This willingness to develop networks was a very important aspect of her work. This was not something she did as a matter of strategy, it was simply an integral part of her nature – an unparalleled communicator. By prioritising sharing information clearly and consistently, she influenced the practice of the whole department as colleagues understood and recognised the value and importance of our work.

The focus on the student experience has always been important to her, which is why learning about UX (User Experience) techniques has been so influencial. Being able to conduct our own research into students’ habits and needs in a much richer and deeper way than surveys was a turning point for us. Having evidence for developments and improvements was something completely logical, and through her enthusiasm and energy, she helped to spread the practice of consulting students and researching their habits. Elizabeth presented a paper on this subject (New approaches to improving the student experience at Aberystwyth University libraries: from Library Surveys to cognitive mapping) at the LibPMC 2023 conference.

Nia Ellis, Student and User Experience Manager

Elizabeth will be greatly missed across Library and Digital Education Services and beyond. She has always balanced strategic thinking and innovation with care for the people around her, and her influence can be seen not only in the services she has shaped, but in the ways colleagues work together every day. 

I’ve been fortunate enough to have worked with Elizabeth for many years and always admired her as a role model; great knowledge and expertise as a librarian and a fine advocate for the library service at the University. It was only when she became my line manager that I discovered what an exceptional person she is and how lucky I was.

On top of that fierce professionalism and belief in the value of libraries to HE and to society, there was a never-ending source of kindness and humour. Whatever the challenge: university restructures, COVID, illness – Elizabeth was there again and again with her time, her generosity, and that way of inspiring you and making you feel better that you just can’t put a price on.

Joy Cadwallader, Librarian and Academic Engagement and Student Skills Lead

We are incredibly grateful for her energy, insight, and thoughtful leadership, and we wish her every success in the next chapter.