{"id":3991,"date":"2021-12-06T15:39:25","date_gmt":"2021-12-06T15:39:25","guid":{"rendered":"https:\/\/wordpress.aber.ac.uk\/e-learning\/?p=3991"},"modified":"2021-12-06T15:39:27","modified_gmt":"2021-12-06T15:39:27","slug":"workaround-for-blackboard-404-error-when-accessing-files-using-the-microsoft-edge-browser","status":"publish","type":"post","link":"https:\/\/wordpress.aber.ac.uk\/e-learning\/2021\/12\/06\/workaround-for-blackboard-404-error-when-accessing-files-using-the-microsoft-edge-browser\/","title":{"rendered":"Workaround for Blackboard 404 error when accessing files using the Microsoft Edge browser."},"content":{"rendered":"\n<p>The Microsoft Edge browser attempts to open Microsoft Office files directly in the browser. When accessing files in Blackboard this is causing an error with the message; \u201c404 &#8211; File or directory not found.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"152\" src=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error-1024x152.png\" alt=\"image of a 404 error message\" class=\"wp-image-3995\" srcset=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error-1024x152.png 1024w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error-300x45.png 300w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error-768x114.png 768w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error-712x106.png 712w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Error.png 1479w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A suggested workaround for this is to use either the Google Chrome or Firefox browsers.<\/p>\n\n\n\n<p>Alternatively you can change the following setting in Microsoft Edge:<\/p>\n\n\n\n<p>Open the Edge menu by clicking the <strong>three dots<\/strong> and click <strong>Settings<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"702\" src=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Edge-Settings.png\" alt=\"An image of the Edge menu with settings highlighted\" class=\"wp-image-3992\" srcset=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Edge-Settings.png 325w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/Edge-Settings-139x300.png 139w\" sizes=\"auto, (max-width: 325px) 100vw, 325px\" \/><\/figure>\n\n\n\n<p>Click <strong>Downloads<\/strong><\/p>\n\n\n\n<p><strong>Turn off<\/strong> the setting <strong>Open Office files in the browser<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"309\" src=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF-1024x309.png\" alt=\"An image of the settings under downloads\" class=\"wp-image-3993\" srcset=\"https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF-1024x309.png 1024w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF-300x91.png 300w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF-768x232.png 768w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF-712x215.png 712w, https:\/\/wordpress.aber.ac.uk\/e-learning\/files\/2021\/12\/TURN-OFF.png 1182w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If you require further assistance please contact <a href=\"mailto:elearning@aber.ac.uk\" target=\"_blank\" rel=\"noreferrer noopener\">elearning@aber.ac.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Microsoft Edge browser attempts to open Microsoft Office files directly in the browser. When accessing files in Blackboard this is causing an error with the message; \u201c404 &#8211; File or directory not found.\u201d A suggested workaround for this is to use either the Google Chrome or Firefox browsers. Alternatively you can change the following [&hellip;]<\/p>\n","protected":false},"author":12811,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[94,183],"tags":[59,825,824],"class_list":["post-3991","post","type-post","status-publish","format-standard","hentry","category-blackboard","category-technical-updates","tag-blackboard","tag-bug","tag-temporary-workaround"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9XLJV-12n","_links":{"self":[{"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/posts\/3991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/users\/12811"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/comments?post=3991"}],"version-history":[{"count":5,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/posts\/3991\/revisions"}],"predecessor-version":[{"id":4036,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/posts\/3991\/revisions\/4036"}],"wp:attachment":[{"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/media?parent=3991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/categories?post=3991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.aber.ac.uk\/e-learning\/wp-json\/wp\/v2\/tags?post=3991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}